Privacy Policy

At The Local Gift Company we take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it and the choices you have.

Who we are:

The Local Gift Company Ltd (company number 16945285) is the data controller and responsible for your personal information. If you have any questions about this policy or how we use your information, you can contact us at: thelocalgiftcompany2025@gmail.com

What personal data we collect:

When you visit our website, place an order, or contact us we may collect:

  • Your name
  • Billing and delivery address
  • Email address and phone number
  • Order and payment information (we do not store card details)
  • Communications you send us (emails or contact forms)
  • Technical information such as IP address, browser type and device information

How we use your data:

We only use your data where the law allows us to. This includes:

  • To process and deliver order (legal basis - performance of a contract)
  • To communicate with you about your order or enquiry (contract/legitimate interest)
  • To send marketing emails where you have opted in (consent)
  • To improve our website and customer experience (legitimate interest)
  • To meet legal and tax obligations (legal obligation)

Sharing your data:

We only share your data where necessary to run our business, for example with:

  • Shopify (our e-commerce platform)
  • Payment providers (to securely process payments)
  • Delivery and fulfilment partners (to get your order to you)
  • Email and marketing platforms (where you have opted in)
  • Professional advisors (accountants) where required

These providers only process your data on our instructions and are required to keep it secure.

Cookies and tracking (Shopify):

Our website is hosted by Shopify, which uses cookies and similar technologies to:

  • Make the site work properly (essential cookies)
  • Remember your preferences
  • Understand how visitors use our site (analytics cookies)
  • Support marketing and advertising (marketing cookies if you opt in)

Some cookies are essential and always on.  Others are optional you can manage or withdraw your cookie preferences at any time through your browser settings. 

How long we keep your data:

We keep personal data only for as long as necessary:

  • Order and transaction data: usually 6 years for legal and tax purposes 
  • Marketing data - until you unsubscribe
  • Customer enquiries: only as long as needed to respond and follow up

Data is securely deleted when no longer required.

Your rights:

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Ask us to correct inaccurate information 
  • Request deletion of your data (where applicable)
  • Object to or restrict how we use your data
  • Withdraw consent for marketing at any time

To exercise these rights, contact us at thelocalgiftcompany2025@gmail.com

You also have the right to complain to the Information Commissioner's Office (ICO)

Keeping your data safe

We take reasonable and technical and organisational measures to protect your data, including secure systems and trusted providers.

Changes to this policy

We may update this policy from time to time to reflect changes in the law or how we operate. The latest version will always be available on our website.